A case study from Oaxaca Mexico by Alvin Starkman focuses on business attitudes of the hotel industry and if they are paying their staff too much.
A certain case of Juanitas's hotel which still has more available rooms on busy holidays. Juanita always ask herself if she is paying her staff too much and its the reason why her business in not doing good.
Some examples from successful hotels and B&Bs and how they pay and treat their staff are also on the article.
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